Terms of use

Terms of use

Conditions of Use and General Conditions of Purchase

1- CONDITIONS OF USE

Previous considerations

Access to www.garvalin.com (hereinafter the Website) and its use is regulated by these conditions of use and sale. The domain belongs to the company GARVALIN CALZADOS, S.L. (hereinafter GARVALIN CALZADOS).

Access to this website, its use and the purchase of articles presuppose the reading, knowledge and acceptance of these general conditions. The general conditions indicated in this document are considered applicable only to sales and transactions carried out through the website between consumers and the aforementioned company. In case you have any questions about them, you can contact us through our contact channels.

Identification of the company

The GARVALIN CALZADOS company was legally incorporated in Spain, and is registered in the Mercantile Registry of Alicante (Volume 1464, Book: 0; Folio: 43, Section: 8; Sheet: A 14714) and with CIF B-03406931 . The company's registered office is in Elche, Pla de Sant Josep, Polígono 1, Nº 150 - C.P. 03293 Elche (Alicante), considering this address as your postal and contact address for any communication.

GARVALIN CALZADOS is dedicated to the manufacture and sale of footwear.

Access to its website, its catalog of articles and its conditions of sale are described in these Conditions. Any act carried out against these conditions will be considered null and void.

Accesses and stays on the web, our contents

The consultation of articles and their product sheets is freely accessible to all users, and no access restrictions are applied. In the same way, the so-called “shopping bag” (cart) is also freely accessible, which allows the selection and consultation of different products before the formalization of the purchase. Access to the online store is restricted access at the time of formalization and completion of the order and, therefore, of the contract, that is, from the moment it is necessary to enter billing data and related to the form of payment and that are considered personal. In this case, it will be necessary to identify the user through a request for a password or, failing that, a request for registration as a new user. Once this request is formalized, the user will be able to access the online store to proceed with the payment of their order and, thus, to the final formalization of the same.

Our clients, subscribers and web users are fully responsible for their conduct, when accessing the information on the web, while browsing it, as well as after having accessed it. Therefore, our clients, subscribers and users are solely responsible to GARVALIN CALZADOS and third parties for:

  • The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content on the web, prepared or not by GARVALIN CALZADOS, published or not officially under its name. </ li>
  • The consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent normal enjoyment by other users.

GARVALIN CALZADOS reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the web to clients and users who misuse the content and / or breach any of the conditions that appear in this document.

Users must not misuse this website by intentionally introducing any type of virus, program or technologically harmful or harmful material. Users will not try to gain unauthorized access to this website, to the server on which said website is hosted or to any server, computer or database related to our website. Users agree not to attack this website through attacks of any form, including denial of service or distributed denial of service attacks.

Failure to comply with this clause may lead to the commission of offenses typified by the applicable legislation. GARVALIN CALZADOS will report any breach of said regulations to the competent authorities and we will cooperate with the authorities as necessary.

In case of breach of this clause, you will no longer be authorized to use the website.

GARVALIN CALZADOS will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, mobile phone, tablet, or others, including data or materials as a result of using this website or downloading content from it or to which it redirects.

Other considerations

The client, and therefore the user, is solely and exclusively responsible for both the correct use of the website and the content offered therein. The GARVALIN CALZADOS company cannot be considered under any circumstances responsible for the improper use that both the website and its content have been made by users or customers. In addition, the user is responsible for the veracity of the information provided to the company. The falsehood in the data communicated to GARVALIN CALZADOS will be sufficient reason for the denial of access to the website.

In the same way, access to the website will be denied to users who have carried out illegal activities, which violate current legislation to a greater or lesser extent or who are contrary to the General Conditions expressed in this document. Due to the illegal nature of this conduct, the denial of access will be made without the need for prior notification to the offending user by society.

Intellectual property

Website content is understood to be all designs, photographs and image rights, graphics, audio, videos, texts, trademark, intellectual rights and referring materials included in said site, as well as the software and the store application online and the HTML codes contained in the site. All the contents indicated above are protected by the intellectual property protection regulations and are the property of GARVALIN CALZADOS.

The client is authorized to view the contents and articles offered on the website, to consult its characteristics and to browse the website in order to carry out as many operations as necessary to carry out the acquisition of the articles offered. This browsing and consultation process is considered essential for the development of the purchase and is, in addition, an integral part of the website itself.

For any use by the user, other than the one mentioned above, the user must obtain prior and express authorization in this regard issued by GARVALIN CALZADOS. In this sense, any reproduction of the contents indicated above is strictly prohibited and may have serious legal consequences. In the same way, the copying, modification, distribution, transmission, reproduction, publication or commercial exploitation of the content, software, products and services offered by GARVALIN CALZADOS on its website, as well as the reproduction or copy of the contents of this site on servers other than GARVALIN CALZADOS. Likewise, the benefit obtained through the publication of the website in third-party media and not contracted and / or managed directly and personally by GARVALIN CALZADOS is considered prohibited and penalized.

2- GENERAL PURCHASE CONDITIONS

Previous considerations

The general conditions indicated in this document solely and exclusively regulate the sale of products offered by GARVALIN CALZADOS through its website. The information published on this website identifies the owner of the website as established in this regard in Article 10 of the Law on Services of the Information Society and Electronic Commerce.

The products offered on said website are intended for private consumption, so their acquisition is subject to the conditions referred to in the sales contract. The contract of sale is considered perfected at the moment in which the client issues the express confirmation of his order, for which it will be necessary that he previously accept the general conditions indicated. For this reason, GARVALIN CALZADOS recommends its customers to read the full legal notice published on this website as well as the general conditions and product sheet specifying characteristics, price and shipping method, before issuing the acceptance that formalizes the order and perfects the contract.

This contract is entered into within the legal framework established by the Civil Code, Law 7/1998 of General Contracting Conditions, Law 34/2002 of Services of the Information Society and Electronic Commerce, and the Real Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users.

Modification of general conditions

GARVALIN CALZADOS reserves the right to update and / or modify all or part of the content of these General Conditions in order to adapt them to possible changes in legislation and / or applicable regulations. The update and / or modification of the General Conditions is considered effective from the moment of its publication on the GARVALIN CALZADOS website, so we recommend that you review, before placing your order, the General Conditions indicated in this document and, if applicable If you do not agree with what is expressed in them, desist from using said site since, otherwise, you will be subject to the provisions of said Conditions.

Placing orders

Product selection

  • Browse our online store and click on the model you like the most to see it in more detail
  • Select the size, color and quantity you want and click on "Add to cart"
  • You can continue shopping or go to the cart to finalize your order

1st Check the cart

  • Check that everything is correct: model, color, size and quantity.
  • We can NOT make cancellations / modifications to confirmed orders.
  • Select "Checkout"

2nd Personal data

  • Log in, register or make your purchase as a guest
  • Check all the data: mobile phone *, email, address and CP

* IMPORTANT indicate a contact mobile phone number and check that the email you indicate is correct.

3rd shipping method

Choose the option you prefer

  • Pickup point: Seur will deposit the shipment at a collection point
  • Address: we will deliver the order to the address provided

4th Payment

Card: The customer can choose to pay by credit or debit card, so that the operation will be confirmed at the time the order is placed. The payment made will be transmitted to the LA CAIXA bank, which is responsible for providing the respective remote electronic payment service, without any third party being able to access it. The credit card data will be entered directly into the bank's secure website, without any of this data being recorded on our servers.

PayPal: The customer can choose this method of payment as long as he is a PayPal account user. The payment that is made is registered in the PayPal account, without any third party being able to access it.

Bizum: use your mobile phone to pay for your purchase

Payment by transfer or cash on delivery is NOT accepted

Our Right to Cancel an Order

  • The product is not available in stock
  • The billing information is not correct or not verifiable
  • The order is marked by our security systems as an order susceptible to fraud

Shipping, transport and delivery

To facilitate shipping, the information is required to be as accurate as possible, so a contact telephone number will be requested to solve any doubt and thus avoid possible errors in the address, absences, etc.

Shipments in the peninsula and the Balearic Islands are made by the express courier company Seur in the following terms:

  • National shipments: In general, for peninsular destinations, delivery is made in 24-48 working hours * (orders placed before 2:00 p.m. from Monday to Thursday)
  • Orders that come in after 2:00 p.m. will be shipped the next business day. On weekends, no deliveries are made by Seur.

If you have made the purchase from the Balearic Islands you will receive it in 48 / 72h.

We do not ship to the Canary Islands, Ceuta and Melilla.

If your purchase exceeds € 60, shipping is free. The amount of shipping costs for Spain is € 2.95 for purchases under € 60.

- International shipments: delivery time can be 48/72 business hours

International shipments are made by FedEx at a cost of € 12.95, except the United States at a cost of € 21.95 and Australia, at a cost of € 30.

Shipments to Russia are made through postal mail with a cost of € 30 and a delivery time of 15/20 days.

List of countries to which we deliver:

  • Germany
  • Austria
  • Belgium
  • Denmark
  • France
  • Greece
  • Ireland
  • Italy
  • Norway
  • Netherlands
  • Poland
  • Sweden
  • Switzerland
  • Portugal
  • USA
  • Australia

These deadlines may vary depending on the specific circumstances of each order, such as the availability of the chosen product, the shipping area, or local / regional / national holidays. Likewise, in exceptional cases, said period could be altered by extraordinary incidents in the carrier or by difficulties in the delivery of the merchandise. If you do not receive the order within the referred period, you can contact us by sending an email to tiendaonline@garvalin.com

Shipping costs are borne by the customer and are detailed in each case at the time of ordering. Except in special promotions that will be in charge of GARVALIN CALZADOS.

In cases where the volume of orders leads to a reduction in available stock or the end of stocks, a new delivery period will be communicated to the customer, which will be as short as possible. In the event that the product is discontinued or it is not possible to replenish its stock, this fact will be communicated to the client so that, according to their own decision, they either select a new product with similar characteristics and price, or cancel the order, in which In this case, the possible amounts delivered will be returned.

If there is an unjustified breach on the expected delivery date, the customer may request the termination of the contract, the consequent cancellation of the order and the return of the quantities delivered. For these purposes, the order will be sent within a maximum period of 30 days from its confirmation. The delay attributable to the client by his own will or due to the impossibility of locating and contacting him through the data provided by him will not be considered a breach in the delivery deadlines.

Merchandise shipments are always made to the address indicated by the customer. In this case, any responsibility for the delay in delivery will be applicable to the client, never to GARVALIN CALZADOS.

Upon delivery of the merchandise, the customer will receive the corresponding delivery note and a copy of the invoice. At the same time, the corresponding original invoice will be sent to the email address provided by the customer. In case of not receiving the original invoice, the customer may request it by email to the address info@garvalin.com, indicating the owner of the invoice, the corresponding order number and the e-mail address where he wishes to receive it.

Exchanges and returns

If once the purchase is received, the customer is not satisfied, GARVALIN CALZADOS allows you to change the size of the item purchased or return it, exercising your right of withdrawal, within a period of 30 calendar days, counting from the date of receipt. , as long as the item has not been used or damaged. GARVALIN CALZADOS may not accept exchanges or returns of products that are used and / or damaged.

In the event of the return of the products, in accordance with article 108 of Royal Decree 1/2007, the consumer and user will bear the direct costs of returning the goods. Under no circumstances will GARVALIN CALZADOS accept returns sent postage due.

To exercise your right of withdrawal, GARVALIN CALZADOS provides you with the following model:

Model withdrawal form

(You only have to fill in and send this form if you want to withdraw from the contract)

For the attention of GARVALIN CALZADOS, S.L .; residing in Elche, Pla de Sant Josep, Polígono 1, Nº 150 - C.P. 03293 Elche (Alicante), with email address tiendaonline@garvalin.com:

I hereby inform you that I am withdrawing from my contract for the sale of the following good (detail item), received on date (insert day of receipt of the item).

Sincerely,

  • Name and surname: ……………………………………………….
  • Address: ……………………………………………………………
  • Date: ……………………………………………………………….
  • Signature:

In the event of withdrawal, we will return to the customer all payments received after the purchase, including delivery costs (except for the additional costs resulting from the choice by the customer of a different delivery method than the less costly ordinary delivery that we offer and the shipping costs for the return) without any undue delay and once the goods have been received by GARVALIN CALZADOS.

The customer must return the items to us without any undue delay and, in any case, within a period of 14 calendar days from the date on which they notify us of their withdrawal decision. The return will take place once we have received the products at the GARVALIN CALZADOS address. The return cannot take place in any case if the supplied products were clearly used.

Products must be returned properly protected, in perfect condition (not damaged, used or soiled by the customer) with all accessories, instructions and documentation.

Packages that do not contain any attached element that identifies the sender (order number, name, address ...) cannot be returned either.

The expenses and risks related to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.

Important: for changes to products purchased with special discounts, the RRP of the promotion will be respected as long as the change is made for the same model in a different size / color combination. No returns will be made for exchange, maintaining the RRP if the new purchase has a different reference.

Guarantees

The articles offered on this website are a selection of products from the GARVALIN, BIOMECANICS AND AGATHA RUIZ DE LA PRADA collections, and meet the same quality and guarantee requirements as the products offered for sale in the establishments where GARVALIN CALZADOS distributes.

Each product is accompanied by the following information:

  • Article name
  • Image / s of the article
  • Available sizes and colors
  • Composition
  • Price

GARVALIN CALZADOS has made an effort to show the colors of the models as closely as possible to reality. However, the color that appears on the screen may be subject to variations depending on the quality of the monitor of your computer, mobile or tablet. In this sense, GARVALIN CALZADOS cannot guarantee that the colors that appear on your device will be faithful to reality.

Legal guarantee

If you contract as a consumer and / or user, we offer you guarantees on the products that we commercialize through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

Communications

For the purposes of possible notifications in relation to the general conditions and the orders that the customer places, where appropriate, the address of GARVALIN CALZADOS is set as the one indicated in these General Conditions and, as the customer's address, the one provided by the same in the purchase form.

Pricing policy

GARVALIN CALZADOS, S.L reserves the right to modify the price of the products and services offered through the website. In order to guarantee the customer the veracity and security in the price of the products, those in force in the advertising coinciding with the time of the formalization of the order will be considered as such. The prices published on the website are in Euros and will be valid except for typographical errors. All prices carry the corresponding taxes.

- The retail price shown on this website by default are for Spain and can be updated during the purchase process based on the country of destination and shipping costs derived from the specific circumstances of each order.

Language

The language applicable to these Conditions is Spanish. Any version in another language that is provided by GARVALIN CALZADOS is offered for the user's convenience and to make it easier to understand.

In case of contradiction between the privacy policy in any language and its Spanish version, the Spanish version will prevail.

Partial nullity

In the event that any of these conditions or any provision is declared null and void by a firm resolution issued by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity </ p>

Complaints, claims and conflict resolution

Here the complaint sheet can be downloaded.

Your complaints and claims before our customer service will be dealt with in the shortest possible time and, in any case, within the legally established period.

We inform you that if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court resolution with us consumer disputes, accessible via the Internet address http: / /ec.europa.eu/consumers/odr/ .

Applicable law and jurisdiction

These General Conditions will be interpreted and governed in accordance with Spanish legislation.

Any controversy that arises or is related to the contracting made through the website, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

When the hiring is carried out by a businessman, the courts and tribunals of the city of Elche will be competent, or if there are no commercial courts in such city, those of Alicante will be competent.

When the contracting is carried out by a consumer and / or user, nothing in this clause will affect the rights recognized by current legislation, the courts and tribunals of the place of domicile of the consumer and / or user being competent. .

Here the complaint sheet can be downloaded .