Instructions to manage your return or return for change
Below we explain the steps to follow to make returns or returns for exchange and we answer the most common questions
- CHANGES: If you need another size or prefer a new style, you have to make a new order online
International:
Step 1: Request for return and collection
- International: You can send the product by the transport agency of your choice, bearing the shipping costs. Shipping address: Grupo Garvalín Calzados, Partida Pla de Sant Josep P-1, no 150 p.o.box 1500 CP 03293, Elche - Alicante - Spain.
- Additional expenses that may arise from return shipments from outside the national territory will be deducted from the return amount when executing the refund.
- Return shipping costs must be paid by the customer
- Returns processed from outside the EU have a cost of €30 based on the customs expenses that may entail. This amount will be deducted at the time of making the refund
Step 2: Prepare the package
- All those product boxes with seal marks or shipping labels attached will be rejected, and the refund of the money may be rejected
- Keep the shoebox and a copy of the invoice (required to process the refund) in a bag or container that protects the products during shipment. IMPORTANT: Without the copy of the invoice we will not be able to identify your order and the refund of the money will be pending. You can retrieve all your invoices by accessing your session in our online store
- The products must be returned in perfect condition, without having been used and in their original box/wrapping, as well as with any labels they may have
When will you make the refund?
- The term for us to make the refund is a maximum of 15 working days from when we receive the product at our facilities
- For special promotions see their specific conditions below
Will you notify me when you receive the items I return to you?
You will receive an email when the process is completely finished, if you want to know the status of the products you have sent us you can follow up below
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*Important: Specific conditions for special promotions
- In exchanges of products purchased with special discounts (Black Friday, Thursday, Cyber Monday) once the promotion has ended, the discount will be respected as long as the exchange is made for the same model in a different size/color combination.</ li>
- We cannot guarantee that all sizes are available
- Refunds will never be made for changes, maintaining the discount if the new purchase is of a different reference
- The maximum term of 15 days can be altered in special times: Sales, Christmas, Black Friday, Thursday or Cyber Monday
- If the new purchase is made once the promotion has ended, it will be made with the PVP without discount, but we will pay the difference when making the return based on our conditions described above. Don't worry!
*Spain & Portugal
- ✅ Return period 30 days
- 🔄 Return for FREE CHANGE of size/model
- ⛔ We do not make direct changes. If you want an exchange = return + new purchase
- ✅ If you need another size or prefer another model, you can place a new order online
- 💸 RETURN COST Portugal €4.95
- ⛔ Orders placed in our online store cannot be returned to physical stores
- 📋 Attaching the invoice with your return products is essential to process the refund
CHANGES ARE FREE! 👏👏👏👏
If you make an EXCHANGE, the RETURN COSTS... WE WILL GIVE THEM TO YOU!
How does it work? Place a new order in our online store with the model/size you want and after receiving the purchase confirmation, manage the return shipping of the items that you will not ultimately keep through devoluciones.online@garvalin.com. When we issue the refund, the return costs will be reduced. It is very important that the new purchase is confirmed in our system at the time we are going to process the refund.
EXAMPLE: the return of your products represents a total of €62.95, if at the time of processing the refund there is a new purchase registered with your username, this amount will be returned but, if there is no other subsequent order, the return costs will be deducted (4.95 €) leaving the refund as follows: €62.95-€4.95=€58
RETURN YOUR PRODUCTS:
Step 1: Sending the return products
Write to devoluciones.online@garvalin.com indicating the order reference and you will receive the link to print the label and schedule the collection with Seur. Read everything we tell you in the email, it is important for the entire process to go well. And remember to always ask for proof of collection from the carrier.
Step 2: Prepare the package Very important!
- ✍🏻 Indicate on the invoice the products you return to us. The invoice is essential to make the refund.
- 👍🏻 The products must be returned in perfect condition, unused and in their original box, as well as with any labels they may have.
- 📦 Store the original shoe box and the copy of the invoice in a bag or container that protects them during shipping.
- ❌ Do not stick the shipping label directly on the product box. Any return whose product box shows attached labels or seal marks will be denied.
- ☑️ Always ask the carrier for proof of collection or save your collection locator, it is essential to know the status of your return shipment